US vehicle recalls and complaint patterns, explained

Privacy

This page explains what data Recall Explained processes and why, including when you use the on-page AI assistant.

What we collect

  • Standard web/server data needed to operate the site (for example: timestamps and basic request metadata).
  • If you use the AI assistant, we process the message you type and the page context needed to answer it (make, model, and the year/summary stats shown on the page).
  • We may store AI assistant conversations for debugging and quality improvements (for example: your message, the assistant reply, and error codes if something fails).
  • Please do not include sensitive personal information in assistant messages.

How we use this information

  • To provide the site features you request (for example: answering questions about recalls and complaint patterns).
  • To troubleshoot issues, prevent abuse, and improve reliability.
  • To understand how the site is used at a high level (for example: which pages the assistant is used on), without trying to identify you personally.

Third-party processing

  • When you use the AI assistant, your message and relevant page context are sent to an AI model provider to generate a reply.
  • The site is hosted and delivered via infrastructure providers (for example: hosting, CDN, and logging).

Retention

  • We keep logs only for as long as needed to operate the service, diagnose issues, and improve quality.
  • We may delete or aggregate older logs over time.

Your choices

  • You can use the site without using the AI assistant.
  • If you do use the assistant, avoid entering personal or sensitive information.

Contact

If you have questions about privacy or want to request deletion of assistant messages you sent, contact us at [email protected].